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Claims Insurance Apprentice

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PCI Property & Casualty Insurance
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AXA Insurance UK
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We are extremely excited to be recruiting for 5 ambitious, hardworking and enthusiastic apprentices to join our professional, friendly and innovative Claims team in our Ipswich Office.
 
Our apprenticeship scheme offers a great alternative to higher education or university, allowing you to earn while you learn! This is a good opportunity for self-motivated individuals who are driven and eager to learn in a professional office environment. It’s a perfect opportunity if you’re considering starting your career, or simply looking for a change of direction.
You will learn all about the Insurance and Financial Services industry and achieve a nationally recognised qualification that will boost your career potential. 

The Apprenticeship;
The apprenticeship is the Level 3 Insurance Practitioner, you will receive an externally accredited Chartered Insurance Institute (CII) qualification – The Certificate in Insurance, which is made up of 3 papers. You’ll study with an award-winning training provider who will give you full support.  
The apprenticeship will be fixed term contract that will last between 18 and 24 months.

What you'll be doing;
You’ll join a busy and dynamic department based in the heart of Ipswich Town Centre, just minutes from the train station.

You will be first point of contact for our customers reporting travel claims in their time of need. This could be anything from flight cancellations, stolen possession, to medical expenses. Sometimes our customers become ill or injured whilst on their travels, so you’ll support our customers through these difficult times and handle their claim with courtesy and compassion. 

We are open 8am-8pm Monday to Friday, and 9am-5pm Saturdays, including Bank Holidays. You will be working 35 hours a week between those hours on a rotating shift pattern, which includes some evening and weekend hours.

When you start with us you’ll be given 5 weeks training & support to ensure you can deliver the highest standard of services to all our new and existing customers. This training will be on a fixed shift of 9-5 Monday – Friday.
Please note that you must be able to commit to the full 5-week induction i.e. have no planned absences within this time.
 

As we are guided every day by our four core values: Customer First, Integrity, Courage and One AXA we are looking for you to be:

  • Passionate about people and committed to growing your career at AXA, looking for opportunities to always learn and be part in shaping the future of our business.
  • An active listener who can demonstrate empathy and put yourself into our customers’ shoes to build these key relationships.
  • Professional, confident and able to adapt quickly. 
Entry Requirements: As well as using your great people skills, you will need to achieve (or have achieved) a minimum of 5 GCSE's at grades 4 – 9 (C or above) including Maths and English before your joining date.

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