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PCI Property & Casualty Insurance
Head Office / Corporate Centre UK
Thanks for your interest in the Complaints Team Manager position. Unfortunately this position has been closed but you can search our 103 open jobs by clicking here.

The ideal candidate will have: 

  • Intelligent, confident, outgoing with highly developed verbal and written communication and organisational skills.
  • Strong ability to self-motivate and work remotely without close supervision
  • Ability to positively resolve conflict with customers and internal stakeholders
  • Ability to present a strong, compelling and professional case to justify and influence decisions
  • Ability to build and maintain cross site relationships
  • Knowledge of D&P Structure
  • Good knowledge of complaints process
  • Ability to lead the development and maintenance of relationships with key internal and external stakeholders at all levels
  • Good knowledge of FCA, FOS and AXA Group complaint handling policies
  • Ability to manage and promote change
  • Ability to develop and motivate a team of people



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