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ORG Operational Excellence
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Thanks for your interest in the Customer Service Advisor position. Unfortunately this position has been closed but you can search our 750 open jobs by clicking here.

Person specification:

Essential Criteria
  • Excellent customer service skills
  • Excellent communication skills
  • Willingness to take initiative to solve problems to ensure our customers are treated fairly

  • A proven ability to manage conflict and difficult customers

  • The ability to work under pressure and to customer deadlines

  • Excellent organisational and time management skills

  • To be a team worker
  • Flexibility
  • The ability to get things done / deliver results to agreed customer standards

  • Problem solving skills
Desirable Criteria

  • Previous experience of a Contact/Claims Centre environment/telephone based work
  • Experience of working within a team
  • Competency with and ability to use effectively standard software packages, including Word and Excel


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