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ORG Operational Excellence

Are you looking for a full or part time role where you can work flexibly?

An extremely exciting opportunity has arisen to work as part of AXA Assistance as a Damage refund Claims Handler in our Claims Department.

You will manage and administer damage refund claims on behalf of multiple clients in Europe. You will be specifically working with Car Trawler and their customers to ensure all processes and procedures are adhered to. Demonstrating efficient claims management ensuring that our customers’ receive excellent customer service.

Our culture is energetic and customer centric, meaning that our employees thrive on making our customers feel safe and secure. We understand that the opportunity for career development at every level is central to our business success, allowing our people and our business to grow. We are looking for people who are motivated by on taking responsibility in a fast-paced environment where opportunities to develop and progress are encouraged.


Hours: 9-5pm Monday-Friday

Salary: £ 20,800 plus language allowance

Location: Redhill with ability to work from home flexibly


What will I be doing?


  • Accurate and timely completion of case notes, blogs, customer contact and payment.
  • Answer calls adhering to standard response times and protocol
  • Process and validate cases in accordance with specific terms and conditions and agreed authority levels
  • Assessment of Documents and Requesting further documentation if required

  • Ensure that customer expectations are met and exceeded on every claim

  • Willingness to respond appropriately at times of service pressure

  • Understand and use the necessary programmes, applications and IT software systems

  • To work as an effective team player

  • Build effective communication skills with colleagues and managers

  • To under and apply Data Protection to client for whom details are taken

  • Know when to refer cases to refer to colleagues/managers

  • Any Complaints are dealt with in an efficient and timely manner in accordance with the Country Specific regulators

  • Proactively organise daily work

  • Support call handling activity in other areas during times of high demand

  • Carry out any other tasks as agreed with line managers












      What does the ideal candidate possess?

      • Excellent customer service and communication skills
      • PC literate
      • The ability to work under pressure and to customer deadlines
      • Ability to demonstrate a highly professional work ethic
      • Willingness to take initiative to solve problems
      • Excellent organisational and time management skills
      • To be a team player and demonstrate flexibility
      • Ability to work without direct line management in a true agile environment


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