This job posting isn't available in all website languages
ORG Operational Excellence
Thanks for your interest in the Team Leader position. Unfortunately this position has been closed but you can search our 0 open jobs by clicking here.

What skills should I have?


•A track record of delivering results as a team leader/manager

•Excellent level of customer focus

•An excellent communicator, capable of influencing and asserting opinion at all levels

•Proven experience as a team player, capable of operating effectively within a senior cross-team management function

• Proven ability to manage change

•Strong coaching skills

•Good communication skills – comfortable presenting to employees

•Proven people management experience and skills – building and leading teams

•Good planning and organisational skills

•A high degree of drive and commitment is a must in this challenging role

•Ability to demonstrate a highly professional work ethic

•Proven track record of managing a significant team in a high volume contact or claim centre, or similar environment

•Good IT skills, and understanding of contact or claim centre tools and systems 


•Proven experience in a similar role is desirable, but not essential

•Proven commercial awareness

•Understanding of FCA regulation including Treating Customers Fairly

Previous Job Searches

My Profile

Create and manage profiles for future opportunities.

Log in to my profile

My Submissions

Track your opportunities.

My Submissions