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ORG Operational Excellence
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Thanks for your interest in the Team Manager position. Unfortunately this position has been closed but you can search our 655 open jobs by clicking here.

What skills do I need to be successful in this role?

 

Essential:

  • A track record of delivering results as a team leader/manager
  • Excellent level of customer focus

  • An excellent communicator, capable of influencing and asserting opinion at all levels

  • Proven experience as a team player, capable of operating effectively within a senior cross-team management function

  • Proven ability to manage change

  • Strong coaching skills

  • Good communication skills – comfortable presenting to employees

  • Proven people management experience and skills – building and leading teams

  • Good planning and organisational skills

  • A high degree of drive and commitment is a must in this challenging role

  • Ability to demonstrate a highly professional work ethic

  • Proven track record of managing a significant team in a high volume contact or claim centre, or similar environment

  • Good IT skills, and understanding of contact or claim centre tools and systems

               

    Desirable:

  • Proven experience in a similar role is desirable, but not essential

  • Proven commercial awareness

  • Understanding of FSA regulation including Treating Customers Fairly

     

 

 

 

 

 

 

 

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📁 ORG Operational Excellence